Hybrid Care Model Redefines Access and Patient Engagement in Primary Care

A growing number of healthcare providers are rethinking how care is delivered, but My Dr Now is emerging as a standout example of how integrating in-clinic, telehealth, and in-home services into a single system can transform patient access and outcomes.

Founded by physician CEO Payam Zamani, the organisation has built a hybrid care model designed around one core principle: healthcare should fit into patients’ lives, not the other way around. Prior to developing this approach, Zamani observed a persistent gap across the healthcare system—patients were often unable to access timely care due to rigid scheduling, long wait times, and fragmented services. Clinics operated on limited hours, appointments were booked weeks in advance, and patients were forced to choose between work, family responsibilities, and their health.

This disconnect led to predictable outcomes. Preventive care was delayed, chronic conditions went unmanaged, and many patients ultimately turned to emergency departments for issues that could have been addressed earlier. According to Zamani, the problem was not a lack of clinical expertise, but a system that failed to align with real-world patient needs.

To address this, My Dr Now designed a fully integrated, patient-centric platform that unifies physical clinics, virtual consultations, and in-home care under a single coordinated framework. Unlike traditional models where services operate in silos, this approach enables patients to move seamlessly between care settings without repeating steps or losing continuity. Clinics are open extended hours across convenient retail locations, while telehealth and home-based services provide additional flexibility.

In practice, the model adapts dynamically to each patient’s situation. A working professional may begin with a virtual consultation and, if necessary, visit a nearby clinic the same day for further evaluation. Patients managing chronic conditions can rely on ongoing virtual monitoring, supplemented by in-home visits or in-person care when required. All interactions are managed by a unified care team, ensuring consistency and continuity across the patient journey.

Technology plays a supporting role in enabling this integration. Tools such as Epic Systems telehealth capabilities help connect care channels, while centralised operations and backend systems allow the organisation to scale efficiently without compromising patient experience.

The results have been both measurable and sustained. My Dr Now reports an average annual patient growth rate of 15 percent and patient satisfaction levels consistently exceeding 90 percent. The organisation has expanded from a single clinic to more than 75 locations across Arizona and Texas, delivering approximately 500,000 patient visits annually. Patient engagement metrics remain strong, with high adherence rates, improved preventive screening levels, and reduced care gaps compared to state averages.

Beyond operational performance, the model is also contributing to cost efficiency. By improving access to primary care and ensuring continuity, the organisation has reduced reliance on emergency services and high-cost interventions, helping keep patients out of hospitals whenever possible. This approach has supported the development of a scalable business generating over $100 million in annual revenue.

As healthcare systems globally grapple with access challenges and rising costs, My Dr Now’s omnichannel model highlights a broader shift toward flexible, patient-driven care delivery. By aligning services with how people actually live, the organisation is not only improving outcomes but also reshaping expectations for what modern primary care can look like.